- Document upload and PDF conversion errors – Incident details

The third-party document-processing provider has restored service and Word document uploads are working again. New contracts, templates, new versions, and email or bulk imports from .docx files have all recovered. If an upload failed during the incident, please retry it. This incident is now resolved.

This incident is still ongoing. The third-party document-processing provider has not yet restored service, so Word document uploads continue to fail. Existing contracts, editing, PDF generation and signing remain unaffected. We are monitoring the provider closely and will post another update as soon as there is a change.

The cause is an outage at a third-party document-processing provider. Word uploads will recover automatically once the provider restores service. No action is needed on your side; we will update here.